FREQUENTLY ASKED QUESTIONS

GENERAL

You absolutely can purchase from us for your personal consumption – visit our retail ecommerce store here

The snacking market has grown year on year. Most adults admit to snacking once a day and the trend is to seek out healthier, low carb, natural options that are low in sugar and higher in protein.

Biltong keeps you fuller for longer and is a healthier snacking alternative.

The recommended retail price is £2.00 – £2.50 per 30g biltong or 40g Droëwors snack bag.

The recommended retail price for the 250g biltong big bags is £13.99 – £16.99 and £9.75 – £16.99 for the 250g Droëwors big bags.

This will provide you with a healthy margin.

We will supply our 30g biltong and 40g droëwors bites in a SRP ready for shelf display.  We will also include a clip strip inside our SRP as an alternative display solution.

We recommend placing our products in a few areas of your store for best results;

Food to go, snacking, with beverages and at payment centre.

The 250g biltong and droëwors big bags are suitable to display on shelf.

Our product has a shelf life of 12 months and we guarantee a minimum of 6 months on stock supplied.

If you would like to purchase a pallet (approximately 300 SRP) or half a pallet, please contact sales@theoriginalbiltongcompany.co.uk or here for a quote.

WHOLESALE ACCOUNT

You will require a verified account to purchase from our trade ecommerce store.  You can apply for your own customer account here

You will need to create your account here

Once your account is created, a member of our team will contact you and verify your account. 

Upon approval, you will be emailed and advised that your account is open. 

There is no minimum spend on your trade account.

Shipping is free on orders equal to or over £85.68.

For any changes or cancellations, please email us  with your Name and Order Number and we will do our best to assist you.    Orders placed before 12pm Monday – Friday are usually sent out for shipment the day you place your order, so be quick if an order needs to be changed.

If you need to reset your password click here.   You will receive an email to help you reset your password.

To edit the details on your account click here.

Your account dashboard will navigate you to your orders | subscriptions | address details | payment methods and account details.

You can edit or change any of these details from your account dashboard.

 

Subscriptions are regulated deliveries of your favourite biltong items at discounted prices!  You can choose the frequency of these deliveries either weekly or monthly or every 2nd week or 2nd month.   You are in complete control and can pause your subscriptions or redirect them if you are away and cancel at any time.   

Subscriptions are set up to ensure you have your favourite snack on hand all the time without having to think about it or remember to place your order.

You can manage your subscriptions here.

Yes!  You can pause or cancel your subscription by signing into your account and managing your subscriptions.  Click here to sign in.  Go to manage subscriptions and pause, cancel or update as required.

Yes you can.  Simply sign in to your account here.  Go to manage your subscriptions and update your subscription details as required.

DELIVERY & PACKAGING

Snack Bags

Our 30g biltong and 40g droëwors bites are packed into an SRP.  Each SRP contains 12 snack bags and a clip strip.  The SRP’s are placed inside a suitable cardboard box for shipping.

250g Resealable Big Bags

Are packed into a carboard case for shipping.

We aim to deliver all orders within 3 – 5 days after processing your order.    Orders are processed within 24-48hrs. 

Orders received before 12pm Monday – Friday;

Are processed and packaged for collection by our logistics partner by close of business.  Once collected by logistics partners, the shipments can take 2 – 3 days for delivery (excluding bank holidays).

Orders received after 12pm Monday – Thursday;

Are processed and packaged for collection for collection by our logistics partner by close of business the following day.  Once collected by logistics partners, shipments take 2 – 3 days for delivery (excluding bank holidays). (excluding bank holidays).

Orders received after 12pm on Friday, Saturday and Sunday;

Are processed and packaged for collection by our logistics partner by close of business on Monday (except when there is a holiday).  Once collected, shipments take 2 – 3 days for delivery (excluding bank holidays). 

You can request a tracking number by contacting us if your order has not been received within 7 working days. 

Shipping is free on orders equal or above £85.68

A flat rate of £8.99 is charged on orders less than £85.68.

We currently do not ship outside the UK from our trade site.

Please contact us to discuss shipment of stock outside of the UK here

If for some reason your order has been lost during the shipment process we will replace your order.  If your order has been delivered but not received, we will investigate and attempt to recover the item for you.  If we cannot recover and it is clear that delivery was made to an incorrect address, we will also replace your order.  

We cannot accept responsibility for orders delivered to an incorrect address given at check out. 

PRODUCT

Biltong is essentially cured and air dried meat. The technique of meat preservation used to create biltong was used by the indigenous people of South Africa.   It was later, also adopted by European settlers to Africa in the 17th century who added vinegars and spices. The Dutch arrived in South Africa during the 19th Century and were the first to name the dried meat biltong. “Bille” for buttock and “tonghe” meaning strip. 

Meats such as  beef, venison, ostrich and kudu are marinated in a blend of vinegars and other natural herbs and spices to enhance flavour and create the biltong we know and love today.

Droëwors is a traditionally air dried and cured beef sausage known as boerewors. The word is also of Dutch decent originating in South Africa and means Boere – (farmer) and worst (sausage).  Boerewors is typically made with black pepper, salt, coriander and cloves – a mouthwatering, and moreish meat stick snack with a fantastic snap sound when you break off bite size pieces to munch.  Shared with friends and best with a beer.

We source traceable high quality free range, grass fed British & Irish Beef silverside from farms with regenerative farming practices in place to make our biltong and droëwors.   

Our beef comes from farms that farm sustainably, and are ORIGIN GREEN sustainability members.

Our farmers are certified Farm Assured – the food they produce has met specific, independently certified standards at each stage of the supply chain from farm to fork and include: Animal health, welfare, food safety, stockmanship and environmental protection.

Our biltong is made right here in the UK in Chesham, Buckinghamshire.  We have our very own purpose built, SALSA and DEFRA accredited factory allowing us to be hands on in our process to ensure our biltong maintains its artisanal charm.  No one makes our biltong for us.  It is quality checked and processed by our own director, Wayne, and his team of butchers.

Unfortunately we are not Halal Certified.

Biltong is a healthy food.  Grass fed beef, which we use in our biltong, is rich in vitamin B12, B3, and B6.  Beef also contains highly bioavailable iron, selenium, and zinc, making beef Biltong a great choice when it comes to selecting healthy meat snacks.

Biltong is healthier than jerky in many aspects.   Jerky is often cooked or dehydrated and most often than not, sugar is added throughout the process.  Biltong, on the other hand, is air dried and cured with vinegars making it a healthier alternative to jerky.

Biltong contains approximately 60g of protein per 100g serving.  Our snack bags contain 18g of protein.   

Most adults need about 0.8g of protein per kilogram of body weight per day.  This may be enough to prevent deficiency, but the amount you need depends on many factors, including activity level, age, muscle mass, training goals and overall health.    We recommend seeking medical or professional advice when calculating a protein intake suitable for you. 

Our biltong contains no additives.  We believe that the best tasting biltong comes only from using natural ingredients without fillers or additives.

We have a low salt content considering Biltong is cured using salt.  Our biltong contains between 1.2g and 3.5g salt per 100g. A product considered low in sodium is below 3.g per 100g.  

We recommend that once open, you eat your 30g and 40g biltong bags within 48hours.  

Our larger 250g resealable bags, should be refrigerated once opened and consumed within 8-10 days if you can resist that long.

Biltong is an excellent food source when following a Keto, Paleo or low carb diet.  

Our biltong is made with no allergens or nitrates. 

Presently no, but we will be launching an organic biltong soon. Watch this space.

Our biltong is made from traceable grass fed British and Irish beef from farmers who use regenerative farming practices.

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